ePromos.com - Jobs at ePromos

ePromos is a leading business-to-business provider of promotional products over the Internet and by phone. We sell over 600,000 products and use our expertise to help companies select and purchase creative, memorable promotional products that are used to build brand awareness and strengthen customer and employee relationships. Companies use promotional products at outings, tradeshows, for casual Friday apparel, in safety programs and virtually in any application where exposure of the company name can provide value. We are looking for bright, flexible, motivated and talented people to join us.

We offer an aggressive compensation package including competitive salary, team and personal performance bonuses, great benefits and a modern work environment in mid-town Manhattan just steps from Penn Station and Grand Central Station.

The ideal candidate is well spoken, confident, and great with customers. You should enjoy developing relationships with customers and gain a sense of satisfaction from providing them with great creative advice, bringing together the product and message that will get them noticed. The promotional products industry is a cross between advertising/promotions and product sales. You will be working with a wide range of clients, from small town shops to Fortune 100 companies, developing everything from the perfect trade show giveaway to a company store featuring a customized catalog of merchandise for the customer's offices around the world.

If products interest you, you'll love this job. There are literally, over 600,000 different skus. You don't have to know them by heart, but once you form a base of knowledge, your clients will be coming to you for the perfect promotional recommendations. After 1-2 years as a Promotions Specialist you'll be ready for the big accounts and even greater levels of responsibility and compensation as an Account Executive. ePromos is dedicated to providing a career path to every one of our employees.

You don't need ten years of experience in this industry, but you do need at least 2-3 years of relevant experience in sales (or maybe you were a top customer service/inside sales rep). We're ready to hire the right people for our program. Please use your cover letter to convince us you're the one.

Core Responsibilities and Abilities include the following:

Take incoming calls from new customers.
Handle all aspects of an order respectfully, from initial inquiries and providing quotes to customer follow-up after an order has been received by the customer.
Develop a strong working relationship with clients through great service and follow-up.
Communicate with vendors when samples, quotes and research requests are needed to place orders, check on order status, and resolve problems.
Enter customer order information on a PC based order processing system.
Ensure customer art is sent to the art department when required.
Effectively articulate product information, features, and benefits appropriately.
Once trained, must be able to demonstrate with confidence an ?Expertise? in promotional products and imprinting processes/technologies.
Responsible for meeting and maintaining performance objectives and/or goals.
Will participate in recommended training classes as appropriate and actively seeking professional development.

Key Traits:

Detail Orientation
Strong Oral & Written Communication Skills
Self-Confident, Friendly Customer Service Orientation
Excellent Organizational Skills and the ability to multi-task
Initiative/Follow-Up Skills
Interpersonal Understanding
Desire to achieve and excel and continuously improve
Analytical Thinking
Critical Decision Making Skills
Ability to Handle Difficult Situations Professionally

Summary: To develop relationships with ePromos' larger clients who purchase regularly. To retain customers and stimulate order activity through a probing, investigative and consultative outbound calling.

Core Responsibilities and Abilities include the following:

Placing calls to your pre-defined group of customers to determine their current or future needs for imprinted promotional products.
Engaging the customer in basic fact finding to uncover relevant account background information.
Using a PC based customer data base system to document information obtained.
Recognizing an immediate sales opportunity and recommending promotional merchandise suitable for the clients needs.taking the necessary action
Quoting, researching, placing orders and sample orders.
Follow through on calls that were not successfully completed that may be due to a busy signal, call not answered, reaching voice mail, customer not there, etc..

Key Traits:

Detail Orientation
Strong Oral & Written Communication Skills
Self-Confident, Friendly Customer Service Orientation
Excellent Organizational Skills and the ability to multi-task
Initiative/Follow-Up Skills
Interpersonal Understanding
Desire to achieve and excel and continuously improve
Analytical Thinking
Critical Decision Making Skills
Ability to Handle Difficult Situations Professionally
Tenacity/Tactful Persistence, ?not afraid of selling?
Ability to Work Independently
Ability to Work in a volume oriented, repetitive environment

Education/Skills/Experience

4-year degree.
Four (4) years sales/customer service experience preferred.
Proven effective interpersonal skills.
Salary: Negotiable

If you'd like to submit your resume please click here and attach your resume as a Word document. You can also fax your resume to 917-386-2575. If your qualifications meet our needs, we'll get in touch with you.

Summary: We currently have an entry level opening for a Sales Assistant. You will handle the "front end" of our sales team's efforts. You will communicate with our vendors, complete all sales related paperwork, prepare presentations for our customers, help them make last minute changes to their orders, and provide price quotes. This position is the first step in our sales career path; after you succeed for 12-18 months, we'll consider you for a position as a Promotion Specialist.

Key Traits:

Have the ability to pay attention to details and maintain accurate records.
Be computer literate, able to perform well with all MS Office products, and able to learn our proprietary software programs.

Education/Skills/Experience

4-year degree.

If you'd like to submit your resume please click here and attach your resume as a Word document. You can also fax your resume to 917-386-2575. If your qualifications meet our needs, we'll get in touch with you.