All orders are shipped FOB (freight on board)
from the factory. This means that you own the merchandise from
that point on. We guarantee that your items will leave the factory
on or before the ship date specified on our Order Acknowledgment.
We cannot be held responsible for goods lost or delayed by common
carrier, international or US Customs departments or by 'acts of
God'. We will typically notify you with tracking information within
24 hours of shipment. If you have any questions or problems, please
call customer care toll-free at 800-LOGO-216 for assistance.
We are able to ship to most locations in the
US and abroad although individual carriers have restrictions regarding
PO and APO boxes.
All orders will be shipped using ePromos' account
and billed with your order at published rates for that carrier.
If you prefer to use your own account, we can accommodate you.
Please provide us with the carrier name and your account number
either via email or in the 'additional instructions' section of
the order form. If you choose to use your own account, you will
be solely responsible for the insuring of your shipment. If your
shipment is damaged or lost in transit, you will be responsible
for the full invoiced amount of the items.
Unless otherwise specified, all shipments sent
using UPS or Federal Express services will be insured for full
value by ePromos and included as part of our shipping and handling
charges to you. Any customer not wishing to pay for this expense
must communicate this to us on their Order Acknowledgement.
ePromos offers all classes of service offered
by Fed Ex and UPS.
Additionally, Saturday deliveries are limited
to domestic US shipments only and only apply to UPS Next Day service.
Saturday deliveries will result in additional shipping charges.
Finally, because ePromos sends its products from
a network of factories around the country, orders placed on the
same day may arrive at different times. If you have unique needs
regarding arrival of products, please be sure to specify those
needs in the 'additional instructions' section of your order form.
If you have additional needs after placing an order, please call
you representative directly.
Split Shipments
Do you have a trade show in San Francisco and
a sales meeting in New York? At ePromos, it is no problem at all
for us to send your items where they need to be. In the 'additional
instructions' section of your order form, just specify that you
need your order sent to multiple locations. A Customer Care Representative
will call you or send you an email in order to obtain the details.
We require that at least one full carton of product is shipped
to each location. Freight will be billed individually for each
shipment on your final invoice and a handling charge of $10.00
for each additional location may be added.
International
Shipments
Unless otherwise specified, most international
shipments will be sent using UPS Non-Continental 2nd day PM service.
If you require faster delivery, please let us know upon ordering
so that we can arrange to send your merchandise by your preferred
method or carrier. ePromos works with customers all over the globe
and ships to most countries outside the U.S. International customers
should be aware that due to factors beyond our control such as
customs clearance and national and international regulations regarding
importing, delivery times for international shipments can not
be guaranteed by ePromos. We will do everything in our power to
get your order SHIPPED on time but we will not accept responsibility
for delays on overseas shipments provided your order leaves the
factory on time. You own the merchandise when it leave our factory.
Please also be advised that we charge a $25.00 fee for in order
to cover the added expenses involved with processing the paperwork
for international orders.
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