All orders are shipped FOB (freight on
board) from the factory. This means that you own the merchandise
from that point on. We guarantee that your items will leave
the factory on or before the ship date specified on our
Order Acknowledgment. We cannot be held responsible for
goods lost or delayed by common carrier, international or
US Customs departments or by 'acts of God'. We will typically
notify you with tracking information within 24 hours of
shipment. If you have any questions or problems, please
call customer care toll-free at 800-LOGO-216 for assistance.
We are able to ship to most locations in
the US and abroad although individual carriers have restrictions
regarding PO and APO boxes.
All orders will be shipped using ePromos'
account and billed with your order at published rates for
that carrier. If you prefer to use your own account, we
can accommodate you. Please provide us with the carrier
name and your account number either via email or in the
'additional instructions' section of the order form. If
you choose to use your own account, you will be solely responsible
for the insuring of your shipment. If your shipment is damaged
or lost in transit, you will be responsible for the full
invoiced amount of the items.
Unless otherwise specified, all shipments
sent using UPS or Federal Express services will be insured
for full value by ePromos and included as part of our shipping
and handling charges to you. Any customer not wishing to
pay for this expense must communicate this to us on their
Order Acknowledgement.
ePromos offers all classes of service offered
by Fed Ex and UPS.
Additionally, Saturday deliveries are limited
to domestic US shipments only and only apply to UPS Next
Day service. Saturday deliveries will result in additional
shipping charges.
Finally, because ePromos sends its products
from a network of factories around the country, orders placed
on the same day may arrive at different times. If you have
unique needs regarding arrival of products, please be sure
to specify those needs in the 'additional instructions'
section of your order form. If you have additional needs
after placing an order, please call you representative directly.
Split Shipments
Do you have a trade show in San Francisco
and a sales meeting in New York? At ePromos, it is no problem
at all for us to send your items where they need to be.
In the 'additional instructions' section of your order form,
just specify that you need your order sent to multiple locations.
A Customer Care Representative will call you or send you
an email in order to obtain the details. We require that
at least one full carton of product is shipped to each location.
Freight will be billed individually for each shipment on
your final invoice and a handling charge of $10.00 for each
additional location may be added.
International Shipments
Unless otherwise specified, most international
shipments will be sent using UPS Non-Continental 2nd day
PM service. If you require faster delivery, please let us
know upon ordering so that we can arrange to send your merchandise
by your preferred method or carrier. ePromos works with
customers all over the globe and ships to most countries
outside the U.S. International customers should be aware
that due to factors beyond our control such as customs clearance
and national and international regulations regarding importing,
delivery times for international shipments can not be guaranteed
by ePromos. We will do everything in our power to get your
order SHIPPED on time but we will not accept responsibility
for delays on overseas shipments provided your order leaves
the factory on time. You own the merchandise when it leaves
our factory. Please also be advised that we charge a $25.00
fee for in order to cover the added expenses involved with
processing the paperwork for international orders.
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