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Savvy marketers have long understood the importance of developing
a consistent image for their product or service that will stay in
the mind of the consumer/customer. Brand names such as Sony, Coca-Cola
and Microsoft are as familiar to many consumers as the names of their
own family members. Although the adage is that familiarity breeds
contempt, in the case of brand marketing, familiarity breeds loyalty,
and with loyalty comes purchasing preference. And, there's no better
place to perfect the branding process, and build purchasing preference,
than on the trade show floor where your brand can be seen and remembered
by hundreds of buyers.
Before attendees have even reached the show floor, you've had a number
of opportunities to make them aware of your brand -- brochures, catalogs,
pre-show mailings, advertisements and previous sales calls. But, now
that they're at the show you have the chance to build their awareness
of your brand through a medium you may not have even considered --your
trade show booth. According to the Center for Exhibition Industry
Research, tradeshow exhibits have six times the impact on purchasing
of any other medium.
Many different booth products can be imprinted with your company logo,
slogan, or whatever best fits the consistent message you're imparting
about your brand. These products include banners to hang above your
booth or on its walls, mats to place on the floor of your booth, product
displays, point-of-purchase inflatables to attract attention to the
booth, director's chairs for your guests to sit in while discussing
business, ceramic mugs or plastic tumblers for them to drink from,
napkins and paper plates to serve them food on and much more. All
of these products can be imprinted with your company or product logo
for maximum brand exposure.
When choosing any of the booth displays or accessories always keep
in mind the image of your brand. Make sure that your logos and other
brand images always appear consistently -- using the same letter fonts,
colors, shapes, etc. The booth backdrop, drapes, rugs and other elements
should complement your logo. If possible, you may want to consider
color coordinating all of these elements to match your logo color,
as a subtle, yet effective, reminder of your brand.
Whatever colors, graphics and copy you use, remember that the booth's
purpose is to advertise what your company is selling. "Most companies
never step out of their booths and put themselves in the shoes of
their visitors. They're so busy telling people, that they forget how
to sell them," says Margit Weisgal, president of Sextant Communications
and author of Show & Sell, a book on trade show marketing. "It's
very important to be able to stand outside the booth and make sure
that your outbound message is consistent, and that it actually communicates
something about your company."
Weisgal emphasizes her point by telling the story of one of her clients
who had requested a booth visit at a show where she was speaking.
"I walked over and pulled him out of his exhibit, walked him down
the aisle about 20 feet, and I asked him what he was selling," she
says. "It was the first time he had ever stepped outside. That's a
problem. We don't step outside and see what we're trying to say."
A consistent marketing message or theme serves to brand a particular
image of a company or product in a customer's mind. An inconsistent
or garbled message leaves them confused, and a customer does not want
to feel confused about a product or service that she is buying. Find
out why your customers buy from you and use those attributes and features
as your outbound message. "There's an old adage about business in
general, "you should never forget what made you good in the first
place," Weisgal says. She recommends doing some research to find out
why customers buy from your company and then use that information
to build an effective brand image and message.
In considering the effectiveness of branding, look at Coca-Cola. In
a new brand-assessment study released by Interbrand (London), a multinational
consultancy specializing in branding, Coca-Cola had the number-one
brand worldwide, valued at $83.8 billion. That number-one spot was
brought about by decades of serious brand building. Whether it's in
product packaging, print advertisements, web sites, television commercials,
or trade show marketing, Coca-Cola's image remains consistent. People
around the world recognize the red and white Coca-Cola logo, and know
the product that it represents. No matter what the theme of an individual
commercial or advertisement, the goal of any Coca-Cola marketing is
to get people to drink Coke. The message, whether imparted by animated
polar bears, super models, Santa Claus or the average Joe, is "drink
Coca-Cola because it tastes good and you'll have fun." Drink Coke
and have fun -- a simple, but hugely successful, brand message.
To make your tradeshow attendees feel the power of your brand you
don't need to spend the bucks that Coca-Cola does. But, you do need
to make the money that you spend count. "It's frustrating to sit there
and watch someone spend the money on a new exhibit or graphics, and
it's so junky looking that their message never gets through," Weisgal
says. Whether you're using banners or displays, mats or mugs, the
message that you're advertising to attendees must be consistent with
all of your other marketing efforts. For the most return on investment,
choose booth components and accessories that will build your brand
image by making clients aware of what your company stands for, and
what products and services it's selling. Make the most of this opportunity
to have an impact on your clients' purchasing decisions by presenting
your brand in a way that is attractive, meaningful and, most of all,
memorable.
For more ideas on tradeshow marketing, Margit Weisgal of Sextant Communications
can be reached at #301-871-6523. Alyson Hendrickson Wentz, CAS, is
a freelance writer specializing in articles about marketing with promotional
products. She spent six years on the editorial staff of The Counselor
magazine, the preeminent publication for the promotional products
industry, and earned the Certified Advertising Specialist (CAS) designation
from the Promotional Products Association International.
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