Promotional Products » Support » Artwork


ePromos doesn’t require you to upload files and move them around on the screen. We want you to spend your time finding just the right product for your needs. We’ll handle the artwork for you — just send us the files by email or a hard copy by mail. Our skilled graphic artists will catch unforeseen problems, make recommendations, and review your artwork and lay it out for you on an eProof.

What if I don’t have artwork?

If you don’t have artwork, it’s not a problem. Sketch out or send us a file describing what you’re looking for and we’ll help you out. We will do simple typesetting of your name and message at no charge! Here is a list of some standard fonts. If you don’t see a font that you like, just tell us the name or describe it and we’ll try to locate it for you. If we need to recreate your art, the charge is typically $40, if you need it in a rush it’s $65.If you can’t find an acceptable electronic file that meets our requirements, you might consider asking the person who originally created your logo for a vector file and have it emailed to us. Sometimes when the files are large, our clients prefer to send us a disk. Please remember to ask them to use the requirements below.

As a last resort, if you have “Camera Ready” artwork than can be scanned, you can send it to us at the address below.

Camera Ready artwork means, black and white laser printed artwork of 1200 dpi or higher.

The following artwork is not considered Camera Ready: Photographs, slides, transparencies, negative stats or films that need to be reversed to positive, halftone art that needs to be resized, low resolution laser printed artwork of less than 1200 dpi (we recommend sending black and white 1200 dpi laser prints at 200% larger than actual size), photocopies, faxed art, letterhead, business cards, Web/images or any other art that needs to be touched-up, color separated, or multi-color art to be made one-color or otherwise improved. Stats, PMTs or computer scans of the above are not considered camera ready.

Remember, artwork should never get in the way of doing a promotion. If you can’t find art that meets our electronic submittal requirements, we can always assist. Once we recreate your art, you won’t have this charge again. An eProof will be provided for you to review.

↑ Back to Top

What if I want a specific color match imprinted?

Many of our decoration methods allow for the opportunity to closely match the imprint color to a specific requirement. Customers who require specific color matching should provide us with “PMS” color numbers where applicable. PMS stands for Pantone Matching System®. For more information on the Pantone Matching System click here. We have an online pantone color chart that you can use to compare colors relative to themselves. Be aware that all monitors are different and the color you see on the screen will surely be different when viewed in person. Where PMS matching is available, there is typically a $49.00 charge per color for this service as inks need to be carefully blended to achieve a close match to your color. In rare cases, this charge may be greater. This charge is also applicable on reorders. If your logo is to be embroidered, we will select a thread which most closely matches your PMS color and you will have the opportunity to see this choice when you approve your “sew-out.”

↑ Back to Top

What graphic file type should I send you?

Acceptable Files in either Mac or PC Formats Art files can be created in Adobe Illustrator CS, Macromedia Freehand 9.0, or earlier versions of these programs. Files from other programs may be acceptable if they can be saved as an EPS. All files must be saved as EPS and all text converted to outline. EPS format files provide superior reproduction quality allowing /images to be resized with no loss of sharpness or detail.

Artwork with Text
We recommend that all text be converted to outlines when possible. If not, all fonts, font suitcases, printer fonts and screen fonts must be included with your art. Please note that the smallest text size that can be imprinted is typically around 6-8 pt. with some exceptions, for embroidery letter should be non-serif and at least 3/16″ to 1/4″ in height. It is often necessary to modify or drop text entirely for small imprint areas.

Single Color Artwork
We prefer Adobe Illustrator files, however we can use .jpg or .tiff files if their resolution is 600 dpi (dots per inch) or higher at the size of the imprint area. The logo should be in black on a white background. Web images are 72 dpi and are not acceptable. If your item is to be embroidered, we can use a web graphic.

Multiple Color Artwork
Send only original, native vector, EPS files. We can not accept art files from the following Mac or PC platforms: BMP, Photoshop EPS, JPG, GIF, PICT, or TIFF. Do not attempt to save these files in an acceptable format. We cannot guarantee files sent from PC platforms (BMP, DOC, GIF, PICT, PPT) or any other than our preferred file formats or acceptable software will be usable. PC files such as DOC, EXE, PCX, PPT, P65, or XLS are not acceptable. These file formats are generally low resolution– only suitable for viewing on-screen– not for printing and cannot be appropriately modified. If your item is to be embroidered we can use a low quality graphic.If you have any other questions, feel free to contact our art department and we’ll walk you through it. Remember, it might be a bit of a hassle now, but once we have it on file, you’ll never have to deal with it again.

↑ Back to Top

Where do I send my art?

Please send your artwork directly to your rep. If you do not have a rep, please call 800-LOGO-216 to speak with a Promotions Specialist. If you are ordering online, you can upload your artwork while placing your order.

↑ Back to Top

First time customers save $50!
Our Locations
Minnesota (HQ)
113 5th Avenue South
St. Cloud, MN 56301
New York
120 Broadway, Ste 1360
New York, NY 10271-0079
ePromos Promotional Products, Inc. is proud to provide promotional products and corporate gifts to thousands of companies and organizations around the world. As real promotional items experts, we stand behind our quality and service with a 110% guarantee on all our promotional products. Call us today and let us help you with your company logo merchandise needs. To learn more about promotional products, and how they can help your marketing campaigns, check out our promo education center, promotional marketing guides and our promotional products blogs. Our promotional case studies blog features real marketing projects and the promotional items that created successful results for their promotions. This year ePromos is celebrating fifteen successful years in the promotional products and logo apparel business. Find the right promo product today!