Satisfaction Guaranteed. 100%. Period.
We guarantee to ship your items on the date mutually acknowledged in writing, or we’ll refund your order.
While we guarantee to ship your merchandise on or before a specific date, you should be aware that we cannot be held responsible for delays on the part of the carrier who is delivering your merchandise even if you are reimbursing us for shipping costs. All merchandise is shipped FOB which means that you own the merchandise when it leaves our factory.
Please note that we encourage you to take the opportunity to review a sample of the actual product before you order a bulk quantity. Virtual samples are representative in nature and in certain instances there may be slight variations in the product you receive. These variations are always minor and can vary in exact product color, die-lots for apparel but in our experience, this is rarely a problem.