An Overview of the ePromos Ordering Process

Shortly after placing your online order, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our customer care experts will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.

Once your order is reviewed, you will be faxed an Order Acknowledgment for your approval that will include all details of your order including your shipping charges and a form for credit card payment (unless of course you have requested payments terms). This Order Acknowledgment is typically faxed back with your eProof. Please return this Order Acknowledgment within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please contact your representative by email or phone at 800-LOGO-216.