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Architecture Company Promotion Saved by Exemplary Customer Service




Challenge: Find a Way to Save an Order at the Last Minute
When executives at the prestigious architecture firm, BBG-BBGM, received their promotional tote bags in the mail, they were a little concerned. The imprinted bags, which the company was going to give out at an upcoming trade show, somehow came out in the wrong color. GASP!
They quickly called ePromos to figure out what had gone wrong with their order. Their rep, Omer Cohen, quickly rushed to their service. Somehow, someway, there had been a slight mix-up in the order. With the tradeshow only days away, would Omer be able to salvage things?
Solution: Quick thinking and customer service skills save the day
In order to smooth the problem over, and maintain client satisfaction, Cohen went beyond his call of duty as a sales rep. He quickly fixed the order and offered her the printing cost at a discounted rate. To further apologize for the mix-up, he gave the company free rush shipping, ensuring that the tote bags would reach the tradeshow on time. On top of all this, he took the company’s contact out for complimentary drinks and dinner.
Result: The tote bags are a hit and ePromos gains a loyal client
The tote bags—now in the right color—quickly arrived at the company, and soon after made their grand tradeshow debut. BBG-BBGM’s contact was so impressed and pleased with the exemplary service she received, that she sent out Cohen’s name to all of her colleagues. She also pledged to work solely with ePromos for all of her company’s promotional product needs. For the past two years, BBG-BBGM has been a loyal ePromos client, all due to the actions of one dedicated sales rep.
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